Privacy policy.

Mad Monkey Hostels (“Mad Monkey Hostels”, “we”, “us” or “our”) is dedicated to securing and protecting your data privacy rights, and to guaranteeing that all personal data collected from customers is managed under the principles of genuine business purpose and transparency, to maintain your privacy online.

We operate hotels, hostels and resorts across different parts of Southeast Asia. Our goal is to deliver the best travel experience for our guests — immersing them in the local culture and connecting them to the communities they are exploring.

1. 01Approve, facilitate, administer and process your booking.
2. 02Respond to queries, requests and complaints, and improve how we interact with you.
3. 03Send you statements, billings, notices and other documents necessary for continued use of our services.
4. 04Conduct studies and research to review, develop and improve our services.
5. 05Reach out to you about products and services, including offers, promotions, discounts and rewards.
6. 06Perform such other activities as are permitted by law, or that you consent to.

• Our subsidiaries, affiliates, branches, related corporations, associates, assignees, agents, commercial partners, service providers and any other parties engaged by us to enable or assist us in the provision of services.
• Companies which help us improve our business, or third-party service providers which help us deliver services to you.
• Authorities — to comply with legal, regulatory, security and processing requirements, and national and foreign governmental requirements applicable to us, our affiliates or our service providers.
• Any other party needed to carry out the purposes set out above.
• The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your personal details are retained by us until they are no longer used or useful in serving your requests or booking, and until such time as it is no longer necessary to keep your information for any other legal or business purpose.

You may communicate your objection to our use or disclosure of your personal information, for any of the purposes and in the manner stated above, at any time, by contacting our data protection team. As a user you have a right to have your data deleted, and we have a responsibility to delete your data upon request.

We fully recognise the value of your personal information. We strive to maintain its confidentiality and integrity by employing physical, technological and procedural precautions, and we train our employees to handle your information properly. Whenever we engage other companies to provide services for us, we require them to protect personal information in line with our own security standards.

As a user, you have a right to have your data deleted, and we have a responsibility to delete your data upon request. Email our data protection team and tell us you want your data removed.

• SessionMaintains your session and the details required during the booking process.
• AnalyticsCollects website and mobile application usage data for statistical and analytical purposes.
• Geo-targetingDirects you to the correct landing page based on your geo-location.
• ExperienceProvides analytics and user experience data.

You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites or applications you visit. The Mad Monkey website and application may not function properly if cookie settings are disabled.

During the course of certain events at our hostels, we may take your photos, images or video to promote and market the hostels, and to provide information and updates to existing stakeholders, funders and partners. This is used in our printed publications and digital channels, including websites and social media. We do this on the basis of our legitimate business interest to market and promote the hostels.

Your image may also be used on third-party platforms on which we maintain accounts. These could include, but are not limited to: Facebook, Instagram, Twitter, TikTok and YouTube.

All personal information and images that we collect are held securely on our servers and treated as confidential. They are kept by the Marketing Department, we record where they are used, and we may hold your image for up to ten years.

If you are aware of the presence of photographers and videographers and you do not wish to be included in any marketing material, you are also responsible for removing yourself from areas where photography or recording is taking place, or for notifying the camera operator that you do not consent. Failure to do so may result in your inclusion in a photograph or recording, and will be treated as consent for the hostel to use it accordingly, until revoked under the opt-out above.

Should you have questions about this privacy statement, about how your personal information is used, or about how to exercise your right of access, rectification or objection under the Data Privacy Laws, contact us directly at the business address or email below.

This policy sits alongside our Terms & Conditions and the Mad Loyalty programme terms. Where a specific booking product has its own terms, those terms apply to that booking.